Refund Policy
REFUND POLICY
At Serene Coffee Roaster, our goal is to bring you the highest quality coffee — roasted fresh, thoughtfully sourced, and delivered with care.
Because coffee is a perishable product, we are unable to accept returns or exchanges on roasted or unroasted (green) coffee.
However, your satisfaction means everything to us. If something’s wrong with your order — whether it arrived damaged, was incorrect, or simply didn’t meet your expectations — please contact us within 7 days of delivery, and we’ll do our best to make it right.
Order Issues
Please inspect your order upon arrival. If your coffee was:
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Incorrect (wrong item)
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Damaged in transit
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Missing from the package
Reach out to us at [your email/contact info] with your order number and details, and we'll take care of you.
Refunds (if applicable)
If a refund is approved due to an order error or other exceptional circumstance, it will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or credit card provider.
We appreciate your understanding and your support of small-batch specialty coffee. Every bag means a lot to us — and so do you.